Can I return a part?
Yes! If you're not 100% satisfied with your purchase, you can request a return. Returns must be initiated within 30 days of the order date. Additionally, you'll need to request a Return Merchandise Authorization (RMA) number first:
- Contact our customer service team at sales@vmpperformance.com. Please include your order number in all correspondence.
- Returns must be new, unused, and in their original box to be accepted for a refund. Additionally, please include the RMA number on the outside of your package for us to accept the return.
- Ship the part back in its original packaging with a copy of the invoice included inside.
- Insure your return package to protect against loss or damage - VMP Performance is not responsible for missing or damaged returns.
- Our team will inspect the product. If everything looks fine, we'll issue a refund to the original payment method.
- Excluded items: There are NO refunds on our custom tunes and NO refunds on custom-ordered parts.
Can I exchange a part?
Yes! If you're not 100% satisfied with your purchase, you may return it within 30 days of ordering. Please follow the return procedure above.
How do I return or exchange an item?
You may return an item within 30 days of ordering. However, you'll need to request a return authorization number first, and follow these steps:
- Contact us at sales@vmpperformance.com to obtain a RMA number.
- Ship the part back in its original packaging, including a copy of the invoice inside, and clearly label the outside of the box with the RMA number.
- Insure your return package to protect against loss or damage - VMP Performance is not responsible for missing or damaged returns.
- Our team will inspect the product. If everything looks fine, we'll issue a refund to the original payment method.
What if you sent me the wrong part?
Mistakes happen - we'll fix it! Contact us, and we'll send you the correct part ASAP.
How long do I have to return or exchange a part?
You have 30 days from the date of purchase.
Can I return or exchange a part for any reason?
If you're not 100% satisfied with your purchase, you may return it within 30 days of ordering.
Are there certain parts I can't return?
Yes. We cannot accept returns on:
- Custom tunes
- Custom-ordered parts
Do I have to pay any restocking fees?
At VMP, we reserve the right to charge a restocking fee of up to 15%.
We also reserve the right to charge up to a 50% restocking fee for products that have been installed, used, damaged in shipping, or ordered more than 30 days prior.
Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility. We also recommend you insure your package.
How long will it take to receive my refund?
Refunds are typically processed within 5-10 business days after we receive your return.
What if the part is defective or damaged?
If you believe the item arrived defective, please contact us to discuss the issue. If your order arrives damaged, contact us immediately with photos, file a claim with the carrier, and we may be able to assist with a resolution.
What if my return never arrives? Do I still get a refund?
No. This is why we strongly recommend insuring your return shipment.
What if someone else bought the part for me, and I want to return or exchange it?
We can't issue a refund to anyone but the original purchaser. However, we may be able to offer an exchange - contact us to discuss.
What if I need to make a warranty claim and return a part?
Contact us immediately for assistance with warranty issues or claims - we're happy to walk you through the process.
Can I cancel an order and get a refund?
Possibly. If a cancellation is required prior to our shipment of the product, we reserve the right to charge a 15% cancellation fee.
Additionally, in lieu of a deposit for in-shop installs, we reserve the right to charge up to a 20% cancellation fee for parts that are shipped to our shop for in-shop installs.
If cancellation is not possible, you'll need to obtain a return authorization number as outlined above. Contact us immediately for assistance.