How do I return an item?
Please contact customer service at (321) 206-9369. You will need your order number.
You will need a Return Merchandise Authorization number that we will provide. This number must be included on the outside of your package for us to accept the return. Returns received without a Return Merchandise Authorization number will not be processed.
To be eligible for refund, the following conditions must be met:
Returns must be new, unused, and in their original box to be accepted for a refund
Refunds must be initiated within 30 days of ordering
There are NO refunds on our custom tunes
There are NO refunds on custom ordered parts
VMP reserves the right to charge up to a 15% restocking fee
This fee is pending VMP’s inspection of the product
VMP reserves the right to charge up to a 50% restocking fee for products that have been installed, used, damaged in shipping, or ordered more than 30 days prior
- If a cancellation is required prior to VMP’s shipment of the product, VMP reserves the right to charge a 5% cancellation fee
To obtain a return authorization number please contact our customer support team by phone: 321-206-9369 or via our Support Center here
Our telephone support hours are:
Monday through Friday Eastern Time
- 9 am-5 pm
Call us at 321-206-9369