Tuning

Q. How long does it take to receive a VMP custom tune file?

A. Tuning lead times are typically 3-5 business days from the time that the VMP Tune Order Form is submitted, unless 1-2 business day expedited tuning is purchased. Lead times can vary if there is additional information needed before the tune file can be written.

Q. Which tuning devices does VMP offer tuning support for?

A. VMP offers tuning support via the SCT tuning devices, and HP Tuners tuning devices. However support for each device varies based on vehicle. In addition, the HP Tuner's MPVI cables are only supported through the TDN app - .HPT files are not provided via email.

Q. Does VMP encrypt their tune files?

A. Yes, VMP tune files are encrypted and are not editable in VCM Editor nor SCT Advantage.

Q. Will VMP load my tune file to my SCT device before it ships out from their facility?

A. Yes, your tune files will be loaded to your SCT device before it ships out UNLESS the tune order form was not filled out within 10 days of purchase, or your vehicle requires that the strategy be read from the car before the tune file can be written.

Q. How do I get in contact with a VMP calibrator?

A. The quickest way to contact a VMP calibrator is by replying to your tuning ticket/email chain or emailing into Sales@VMPPerformance.com. Tuning support is handled via email, and is not available via phone.

Order Status

Q. When will my order ship?

A. Please refer to individual products page for more information on the availability of each item. Also, after placing your order, you may click the 'My Account/Order Status' link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Q. Has my order shipped?

A. Once signed in to your account, click on 'Order Status' to view all information associated with your orders. You may also click on 'Purchase History' to view your recent purchases.

Q. How do I change quantities or cancel an item in my order?

A. Once signed into your account, navigate to 'Purchase History', then click the 'Change quantities/cancel orders' link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Visit our returns page for more information on cancelling an order.

Q. How do I track my order?

A. Once signed into your account, navigate to 'Purchase History', to view or track your recent purchases.

Q. What if my order never arrived?

A. Be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of 'delivered', please contact us for assistance.

Q. What if an item is missing from my shipment?

A. Sign into your account and check to be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of 'delivered', please contact us for assistance.

Q. What if my product is missing parts?

A. Check your purchase history to be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of 'delivered', please contact us for assistance.

Q. What if I received the wrong product?

A. If you feel that you have received the wrong product, please contact us at Sales@VMPPerformance.com within 72 hours of receiving the product.

Q. When will my backorder arrive?

A. Backordered items are those that our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

Q. How do I create an account?

A. Click the 'Register' button at the top right side of our site. Then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private. Please review our Privacy Policy for more information.

Q. How do I edit my account information?

A. Sign into your VMP account and select the 'Settings' option from the dropdown menu to edit your account information.

Q. What if I forget my password?

A. Click 'Log In' at the top right-hand side of our site. Next to the login box, you'll see an option for 'Forgot your password?'. Select this option and you will receive an email to reset your password.

International Shipping

Q. Do you ship to my country?

A. We offer international shipping. Additional duties and taxes may apply; VMP Performance is not responsible for any such fees. If there is no shipping option available for your specific address in our drop-down menu of countries, please email us at sales@vmpperformance.com for assistance.

Q. What are my payment choices?

A. During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Q. When will my order ship, and what are my shipping charges?

A. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page, where you will be offered shipping method options and their prices. We will ship your order shortly after we receive payment from you.

Q. What is the return policy?

A. Please see our returns page for complete details regarding our return policy.

Guarantees

Q. Do you have a Low Price Guarantee?

A. It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Q. What is your Privacy Policy?

A. We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. Additionally, the website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Q. How much is my shipping?

A. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page, where you will be offered shipping method choices and their prices.

Q. What if I have a question about my charges?

A. Sign in to your account and visit your order history to review your orders and charges. If you have further questions or concerns, please contact us for further assistance.

Q. Where can I get a copy of my receipt/invoice?

A. Log into your account to view all information associated with your account. Under the 'Purchases' dropdown menu, select 'Purchase History' to view your recent purchases

Q. When will my credit appear on my account?

A. Credits usually take 7-10 business days from the time we receive your returned item(s).

Buyer's Guide

Q. How do I buy/redeem a gift certificate?

A. To purchase a gift certificate for please use our website listing: https://www.vmpperformance.com/Gift-Certificate-15. If you would like to redeem your gift certificate, enter the code from your gift certificate email at the bottom of the shopping cart, where you'll see a box to enter the code.

Q. How do I find my product?

A. To find the product(s) you're looking for, use the navigation menus on the top, left & bottom of our website. You can also type a keyword into the Search box on our homepage. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q. How do I use a coupon?

A. After adding items to your cart, select the 'View Cart' option to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.